Privacy Policy
At TechNova ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website technova.com or use our IT services. Please read this policy carefully.
1. Data Controller
The entity responsible for processing your personal data is:
TechNova
Königstraße 42
70173 Stuttgart
Germany
Email: [email protected]
Telephone: +49 711 379 8345
2. Information We Collect
We may collect and process the following types of personal data about you:
- Contact Information: This includes your name, email address, phone number, and job title, provided when you contact us for quotes, support, or inquiries.
- Usage Data: We automatically collect information about your device and how you use our website, such as your IP address, browser type, operating system, referring URLs, and time spent on pages.
- Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Data
We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Service Delivery: To perform our obligations arising from any contracts entered into between you and us, and to provide you with the services and information you request.
- Communication: To communicate with you regarding your account, inquiries, or to send you technical notices, updates, security alerts, and support messages.
- Marketing: With your consent, we may send you information about our new services, special offers, or other information which we think you may find interesting. You can opt out of marketing communications at any time.
- Security: To monitor and improve the security of our website and services, and to prevent fraud or unauthorized access.
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds to process your personal data:
- Contractual Necessity: Where processing is necessary for the performance of a contract (e.g., providing IT consulting services).
- Legitimate Interests: Where we have a legitimate interest in processing your data, such as for security purposes or direct marketing, provided it does not override your rights and freedoms.
- Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as sending newsletters.
- Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which we collected it. The specific retention periods vary depending on the nature of the data and the purpose of processing. Generally:
- Contact inquiries and form submissions are retained for 2 years after the last interaction.
- Accounting records are retained for up to 10 years to comply with tax and legal obligations.
- Marketing data is retained until you withdraw your consent.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access to data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your data is processed on servers located within the European Union. If we transfer your data outside the European Economic Area, we will ensure that similar adequate protection is afforded to it by requiring safeguards, such as standard contractual clauses approved by the European Commission, or ensuring the third party has an adequacy decision.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
- Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we hold about you to another organization.
- Right to Object: You have the right to object to our processing of your personal data.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of any third party. We encourage you to read the privacy statements of every website you visit.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
TechNova
Attn: Data Protection Officer
Königstraße 42
70173 Stuttgart
Germany
Email: [email protected]